Frequently Asked Questions (FAQs)
To help you with your shopping experience at WestWoodFurnitureUK, we’ve compiled a list of frequently asked questions. If you don’t find the answer you’re looking for, feel free to contact us via Live Chat or WhatsApp.
1. Do you offer free delivery?
Yes, we offer free ground floor delivery across all serviced areas. If delivery to an upper floor is required, please inform us in advance so we can arrange the best possible solution.
2. How long does delivery take?
- For most areas, delivery typically takes 2 working days from the date of purchase.
- For certain postcodes or remote locations, delivery may take up to 4 working days.
If you want to confirm delivery times for your postcode, contact us for more details.
3. Can I track my order?
Yes, you can track your order by:
- Contacting our Live Support Team on the website.
- Messaging us on WhatsApp at +44 7414 646401.
We’ll provide you with updates on your order status.
4. Is assembly included in the delivery?
Assembly services are available in select areas for an additional charge of £60. If assembly is not available in your area, detailed instructions will be provided to help you set up your furniture with ease.
5. What should I do if my item is damaged during delivery?
If you notice damage to your item upon delivery:
- Do not accept the delivery.
- Contact us immediately on WhatsApp or Live Chat.
- Provide your order details and photos of the damage.
We’ll arrange for a replacement or resolution as quickly as possible.
6. What is your return and refund policy?
We’re committed to your satisfaction. If there’s an issue with your order:
- Contact us within 7 days of delivery.
- Ensure the product is unassembled and in its original packaging.
- For more details, visit our Refund & Returns Policy page.
7. Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.
8. What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery.
- PayPal.
- Debit and Credit Cards.
9. Do you ship internationally?
Currently, we deliver only within the UK.
10. How can I contact customer support?
You can reach us through:
If you have any additional questions, don’t hesitate to reach out. Our team is here to help!
