Return and Refund Policy
Effective Date: 01-01-2026
At WestWoodFurnitureUK, we strive to provide high-quality furniture and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund process as outlined below.
1. Returns Eligibility You may request a return if:
- The item is unused, in its original condition, and in its original packaging.
- The return request is made within 14 days of delivery.
- The item is defective, damaged, or incorrect upon arrival (must be reported within 48 hours of delivery).
2. Items Not Eligible for Return
- Custom or made-to-order furniture.
- Items that have been assembled or used.
- Clearance or final sale items.
- Mattresses, unless unopened and unused.
3. Return Process To initiate a return:
- Contact our customer service via Email, Chat Support, or WhatsApp with your order details.
- Our team will review your request and provide return instructions.
- Securely pack the item and ship it to the provided return address.
- Once received and inspected, we will process your refund or exchange.
4. Refund Policy
- Refunds will be issued to the original payment method within 5-10 business days after the returned item is received and inspected.
- Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
- If an item is returned not in its original condition, a restocking fee may apply.
5. Exchanges If you received a defective or incorrect item, we will offer a replacement at no additional cost. Please contact us within 48 hours of delivery to arrange an exchange.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure successful delivery of the returned item.
7. Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- Once an order has been processed or shipped, it cannot be canceled, and a return must be requested instead.
8. Contact Us If you have any questions about our return and refund policy, please contact us via Email: Westwoodfurnitureuk@gmail.com Phone: +447414646401 WhatsApp: +447414646401 Chat Support: Available on our website Address: Ss11 8tj Rawreth wickford