Shopping Cart

0

Your shopping bag is empty

Go to the shop

Refund & Returns Policy

Refund & Returns Policy

Return and Refund Policy

Effective Date: 01-01-2026

At WestWoodFurnitureUK, we strive to provide high-quality furniture and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund process as outlined below.

1. Returns Eligibility You may request a return if:

  • The item is unused, in its original condition, and in its original packaging.
  • The return request is made within 14 days of delivery.
  • The item is defective, damaged, or incorrect upon arrival (must be reported within 48 hours of delivery).

2. Items Not Eligible for Return

  • Custom or made-to-order furniture.
  • Items that have been assembled or used.
  • Clearance or final sale items.
  • Mattresses, unless unopened and unused.

3. Return Process To initiate a return:

  1. Contact our customer service via Email, Chat Support, or WhatsApp with your order details.
  2. Our team will review your request and provide return instructions.
  3. Securely pack the item and ship it to the provided return address.
  4. Once received and inspected, we will process your refund or exchange.

4. Refund Policy

  • Refunds will be issued to the original payment method within 5-10 business days after the returned item is received and inspected.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
  • If an item is returned not in its original condition, a restocking fee may apply.

5. Exchanges If you received a defective or incorrect item, we will offer a replacement at no additional cost. Please contact us within 48 hours of delivery to arrange an exchange.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure successful delivery of the returned item.

7. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Once an order has been processed or shipped, it cannot be canceled, and a return must be requested instead.

8. Contact Us If you have any questions about our return and refund policy, please contact us via  Email: Westwoodfurnitureuk@gmail.com Phone: +447414646401 WhatsApp: +447414646401 Chat Support: Available on our website Address: Ss11 8tj Rawreth wickford