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Terms and Conditions

Terms and Conditions

Terms and Conditions

Welcome to WestWoodFurnitureUK. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.


1. General Information

1.1 These terms govern the use of our website and the purchase of our products.
1.2 WestWoodFurnitureUK reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on the website.


2. Products and Orders

2.1 All products are subject to availability. We strive to ensure product descriptions, pricing, and availability are accurate, but errors may occur.
2.2 We reserve the right to refuse or cancel any order for any reason, including errors in pricing, product availability, or fraudulent activity.
2.3 All furniture is delivered in flat-pack form unless otherwise stated.


3. Payments

3.1 We accept the following payment methods:

  • Cash on Delivery.
  • PayPal.
  • Debit and Credit Cards.
    3.2 Payment must be completed before the dispatch of goods unless otherwise agreed.

4. Delivery Policy

4.1 We deliver exclusively within the UK.
4.2 Delivery timeframes are as follows:

  • Most Areas: Within 2 working days.
  • Remote Locations: Within 4 working days.
    4.3 Free delivery applies to ground floors only. Deliveries to upper floors may incur additional charges.
    4.4 Customers are responsible for ensuring someone is available to receive the delivery.
    4.5 For full details, refer to our Delivery Information page.

5. Returns and Refunds

5.1 If your product arrives damaged or incorrect, contact us immediately via WhatsApp or email.
5.2 Refunds or replacements will only be processed if the issue is reported before the item is assembled or used.
5.3 For full details, refer to our Refund & Returns Policy page.


6. Assembly Services

6.1 Assembly services are available in select areas for an additional fee of £60.
6.2 WestWoodFurnitureUK is not responsible for damages caused by third-party assembly services.


7. Warranty

7.1 All products come with a standard warranty covering manufacturing defects for 12 months.
7.2 This warranty does not cover damage caused by improper use, assembly errors, or general wear and tear.


8. Intellectual Property

8.1 All content on our website, including text, images, and logos, is the property of WestWoodFurnitureUK and is protected by copyright laws.
8.2 Unauthorized use of our content is strictly prohibited.


9. Limitation of Liability

9.1 WestWoodFurnitureUK is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9.2 Our total liability is limited to the amount paid for the product in question.


10. Governing Law

10.1 These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
10.2 Any disputes arising from these terms will be subject to the exclusive jurisdiction of the UK courts.


11. Contact Information

For any questions or concerns, please contact us:

By using our website or making a purchase, you acknowledge that you have read, understood, and agree to these terms and conditions.